Cochs Pensjonat, Oslo, Norway: Traveler Reviews

Booked the Cochs for a weekend break in Oslo for four of us. Emailed in advance to request a best room with a double bed and a two best single rooms. I should mention that they make you pay up-front when you arrive - before you see the room

Arrived very late after our flight was delayed to find that the room we'd specifically requested a double bed in had two singles. Didn't feel it was too much of an issue as the room looked clean and everything worked. . The gentleman on reception when we arrived was chewing gum and when my card wouldn't go through (due to being a problem with the card machine) he very rudely handed it back to me saying "your card is no good'. A nice welcoming touch.

On going to bed it became clear there was another issue with the room - the bar downstairs. Noise from the bar was literally making the floor of the room vibrate and it was virtually impossible to sleep. My husband complained immediately and we were told we could move the following day.

The following day we returned to the hotel in the afternoon having left early in the morning. The room had been cleaned or should I say - half the room had been cleaned. Quite literally they had made one bed and left the other as it was when we left in the morning.

Again my husband went to reception to make them aware and ask for it to be put right. The girl on reception, to our absolute disbelief, said that this was not possible and the "solution" to our problem was to speak to the manager on Monday (we were only staying until Sunday morning and live in the UK so we're not sure how this was an appropriate "solution"). Her original explanation was that "they only made the bed that had been slept in". As I pointed out even if only one bed had been slept in and they made this, that would make two fully made beds.

We also asked about the change of room and were told that in order to have done this, we would have to have checked out of the hotel at 11am "so they could clean and re-sell our old room" (well I hope the new people wouldn't have minded one bed not being made...) and that because we had not done this, we could not change. At no point when my husband asked on Friday night were we told this.

The girl on reception was incredibly rude and became rather aggressive. We asked to speak to the manager and were told "you can't speak to him it's Saturday afternoon". We were both astounded at the way we were being treated as paying guests. Her constant response to our (very reasonable) requests and questions was "this is not a five star hotel". That was quite evident and we booked fully aware of this but at a minimum you would expect the place to be clean. On leaving this morning there was a person asleep on the sofa in the communal reception room and an underlying smell of stale alcohol and vomit.

I should also mention that one of our party was also woken and kept awake from 5.30am by a person in a room above returning from a night out with a noisy "companion".

All in all you would have to pay me to return. While I am fully aware that this is indeed not a five star hotel and am perfectly accepting of that fact and even believe it could be good value at the price it charges, I have never, ever been treated so rudely in any hotel or in fact in any customer-facing business and I would not recommend staying here.

This TripAdvisor Member:
Liked — Leaving
Disliked — The attitude of the staff


http://www.tripadvisor.com/ShowUserReviews-g190479-d206482-r22727735-Cochs_Pensjonat-Oslo.html

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